Google My Business (GMB) was launched in 2018 to provide a place to offer/find information that is not easily found on a website or even in places outside the site. It provides a place to post questions that the business owner and anyone with a Google account can answer. There are rules for the questions and answers to help ensure the best attitude and resolution in both question and answer. The platform performs similarly on mobile and desktop.

Key Takeaways:

  • This feature allows viewers to ask questions about a business.
  • The business gets notified by email and then can respond.
  • A variety of local businesses can improve their visibility online.

“Once someone has asked a question about your business, the business’s profile managers will get notified by email”

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