How To Respond To Negative Reviews On Facebook & Google

For a majority of consumers, it is a routine that we check out reviews of establishments we intend to visit. That being said, the business owners also want to make sure that they are addressing those reviews that paint a negative picture of their business. Making sure that those reviews are taken seriously and dealt with in a positive manner will let customers know that the owner is all about providing quality services and goods.

Key Takeaways:

  • Online reviews can have as much impact as word of mouth recommendations.
  • Reasonable responses are a good way to counteract bad reviews.
  • Some reviews should not be replied to because the issue cannot be resolved

“My search returned nearly a dozen options, each result showing details like star ratings, reviews, busy times, and links to articles that mentioned the business.”

Read more: https://www.fastcompany.com/40504968/how-to-respond-to-negative-reviews-on-facebook-yelp-and-google

Please share

Vossey

Hendrik Vos is a director of Lead Fuse, a digital agency that specialises in marketing for businesses who service homeowners and rely on repeat business from those homeowners. The proprietary 5R marketing strategy used by Lead Fuse is perfect for these business types. And because it pulls a number of marketing levers, is guaranteed to increase sales and profits for businesses that use it.

Share This