For a majority of consumers, it is a routine that we check out reviews of establishments we intend to visit. That being said, the business owners also want to make sure that they are addressing those reviews that paint a negative picture of their business. Making sure that those reviews are taken seriously and dealt with in a positive manner will let customers know that the owner is all about providing quality services and goods.
- Online reviews can have as much impact as word of mouth recommendations.
- Reasonable responses are a good way to counteract bad reviews.
- Some reviews should not be replied to because the issue cannot be resolved
“My search returned nearly a dozen options, each result showing details like star ratings, reviews, busy times, and links to articles that mentioned the business.”