It has become apparent in today’s technological world that more and more business people take online reviews and reputation management very seriously. Those that take the time to respond to a customer’s compliments or complaints really care about what is thought about them. Those that do not respond do not really care and are not interested in becoming a larger and more successful business.

It is very important to respond to reviews because it is viewed that the review of one person is the voice of one thousand people.

Key Takeaways:

  • The survey also found that 63% of SMBs encourage customers to post reviews online, while 37% don’t do anything to generate reviews.
  • It also found that among SMBs who respond, 81% do so for both positive and critical reviews; 12% only respond to positive reviews and 6% only respond to negative reviews.
  • A 2018 LSA survey for SOCi found that 50% of SMBs (n=315) didn’t have a review acquisition strategy and 40% infrequently or never responded to reviews.

“Overall, the Uberall survey suggests a pretty digital-savvy SMB population.”

Read more: https://www.lsainsider.com/survey-63-of-smbs-now-encourage-customer-reviews/archives

What Happens to Your Rankings if You Do No SEO Work for Over a Year?

The article is a summary of a YouTube video where the creator

Should I Buy Links From That Random Email?

Buying links is a dangerous strategy and could get you in a

What Are Landing Pages And When Do I Use Them?

I'm regularly asked by my plumbing clients what is landing page?  At

Service Pages and Local SEO: 20+ Principles To Make Them Your Rock-Solid Foundation

Service pages are a crucial part of a website from the beginning.

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}

Pull All The Marketing Levers With Our 5R Marketing System For Home Services Business Like Yours

>